1. Introduction
NoteX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our notification platform, mobile application, and website (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide, including:
- Account Information: Name, email address, phone number, password, and business name when you create an account
- Business Information: Company name, industry type, location, and business contact details
- Payment Information: Credit card details and billing address (processed securely through third-party payment processors)
- Profile Information: Profile photo, preferences, and settings you configure
2.2 Usage Data
We automatically collect certain information when you access and use the Service:
- Device type, operating system, and browser type
- IP address and approximate geographic location
- Pages visited, features used, and time spent on the Service
- Notification delivery and engagement metrics
- App crash reports and performance data
2.3 Notification Data
When businesses send notifications through our platform, we process:
- Notification content, titles, and media attachments
- Delivery timestamps and read receipts
- Recipient lists and segmentation criteria
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve the NoteX platform
- Account Management: To create and manage your account, authenticate users, and process payments
- Communication: To send service-related announcements, updates, and support responses
- Analytics: To analyze usage patterns, monitor performance, and improve user experience
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating the Service (hosting, analytics, payment processing)
- Business Clients: Notification engagement data is shared with the sending business in aggregate form
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for any other purpose
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Specific retention periods:
- Account Data: Retained until account deletion, then removed within 30 days
- Notification Logs: Retained for 12 months after delivery
- Usage Analytics: Aggregated and anonymized data retained indefinitely
- Payment Records: Retained for 7 years as required by financial regulations
6. Data Security
We implement industry-standard security measures to protect your information:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication for internal systems
- Employee security training and background checks
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a machine-readable format
- Objection: Object to processing of your personal data
- Restriction: Request restriction of processing
To exercise these rights, contact us at privacy@notex.io.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how the Service is used
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.
9. Children's Privacy
The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at: